Player Welfare

Responsible Gaming at sb66

sb66 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Gambling is entertainment — and we want it to stay that way. This page outlines our 18+ policy, the self-help tools available to you, how to recognise warning signs of problem gambling, and where to turn if you or someone you know needs support.

18+ Only Strict age verification on every account

Player Protection Tools Limits, time-outs & self-exclusion

24/7 Support Help available any time, BST UTC+6

Important: If you feel that gambling is negatively affecting your life, your finances, or your relationships, please stop playing immediately and contact our support team at [email protected] or use the self-exclusion tool described in Section 4. Help is available 24 hours a day, 7 days a week.

1 18+ Age Restriction Policy

sb66 operates a strict minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the platform. This policy applies without exception to all users accessing sb66.im from Bangladesh or any other location.

At the point of registration, every new player is required to confirm by declaration that they are 18 years of age or older. This declaration is a binding condition of account creation. sb66 reserves the right to request identity documents at any stage to verify a player's age. Where age cannot be confirmed to our satisfaction, the account will be suspended pending verification, and no withdrawals will be processed until the matter is resolved.

Players found to have provided false information about their age during registration will have their accounts closed immediately. Any funds deposited by an underage player will be returned, but any winnings accumulated during the period of underage play will be forfeited in full. sb66 takes underage gambling extremely seriously and cooperates fully with any investigation by relevant authorities.

18+

Minimum Age to Play

Gambling is for adults only. Playing on sb66 is strictly reserved for individuals aged 18 and above. No exceptions.

Zero Tolerance: sb66 has a zero-tolerance policy toward underage gambling. If you are under 18 years of age, you must not register an account or attempt to use this platform in any capacity. Accessing gambling services while underage is illegal and harmful.

2 Recognising Problem Gambling

Gambling is a popular leisure activity enjoyed by millions of people responsibly every day — from following BPL and IPL cricket odds to spinning slots or playing live casino games on sb66. For most players, it remains an entertaining pastime within a comfortable budget. However, for a small number of individuals, gambling can develop into a pattern that causes harm to their finances, mental health, and personal relationships.

Recognising the signs of problem gambling early is the single most effective step a player can take. The warning signs below do not automatically mean a person has a gambling disorder, but experiencing several of them regularly is a strong signal that it may be time to take a break, set limits, or seek support.

Common Warning Signs

Spending more money on gambling than you originally intended or can afford to lose.

Chasing losses — continuing to bet in an attempt to win back money that has already been lost.

Thinking about gambling constantly — when at work, during family time, or when trying to sleep.

Borrowing money from friends, family, or financial institutions specifically to fund gambling.

Feeling irritable, anxious, or restless when attempting to reduce or stop gambling.

Hiding gambling activity from family members or close friends out of guilt or shame.

Neglecting work, studies, or family responsibilities because of time spent gambling.

Using gambling as a primary way to cope with stress, depression, anxiety, or personal problems.

If you recognise several of these signs in your own behaviour, we strongly encourage you to use one or more of the player protection tools described in the sections below, and to reach out to sb66 support or a professional counselling service. You are not alone, and help is available.

3 Player Protection Tools

sb66 provides a comprehensive set of responsible gaming tools that are freely available to every registered player. These tools are designed to give you meaningful control over your gambling activity, helping you stay within comfortable boundaries and take a break when needed. All tools can be activated through your account settings or by contacting support directly.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your sb66 account.

Loss Limits

Define the maximum amount you are willing to lose within a chosen time period before betting is paused.

Session Time Limits

Receive automatic reminders or session cut-offs after a set amount of time spent playing.

Cool-Off Period

Take a short break of 24 hours, 48 hours, or 7 days without permanently closing your account.

Time-Out

Suspend your account for a defined period — from one week up to six weeks — while retaining your account details.

Self-Exclusion

Permanently or indefinitely block your sb66 account from all gambling activity. Full details in Section 4.

All limit reductions and account restrictions take effect immediately upon request. Limit increases, by contrast, are subject to a mandatory 24-hour cooling-off period before they become active — this gives you time to reconsider. To activate any of these tools, navigate to the Responsible Gaming section in your account settings or contact our support team at [email protected].

Tip: Setting a deposit limit before your first session is one of the most effective ways to keep gambling enjoyable. Treat your gambling budget the same way you would any other entertainment budget — decide your limit in advance and stick to it.

4 Self-Exclusion & Time-Out

Self-exclusion is the most powerful tool available to a player who feels they need a significant break from gambling. When you self-exclude on sb66, your account is blocked from all gambling activity for the duration of the exclusion period, and you will not be able to deposit, bet, or access any game or promotion. Marketing communications are also suspended for self-excluded players.

4.1 Time-Out

A time-out is a temporary account suspension lasting between one week and six weeks. During a time-out, your account is inaccessible for gambling, but your account details and balance are preserved. You may re-activate your account once the time-out period has fully elapsed. Time-outs are suitable for players who want a structured short-term break without making a permanent decision. To request a time-out, contact support at [email protected] with the subject line "Time-Out Request" and specify your preferred duration.

4.2 Self-Exclusion (Short-Term)

Short-term self-exclusion allows you to block your account for a fixed period of between six months and two years. During this period, your account cannot be re-activated, even at your own request. If you attempt to create a new account during a self-exclusion period, sb66 will close that account upon detection. At the end of the agreed exclusion period, you may request to re-activate your account, subject to a mandatory review and a seven-day cooling-off period.

4.3 Permanent Self-Exclusion

If you feel that you need a permanent solution, sb66 offers indefinite self-exclusion with no automatic end date. A permanently self-excluded account cannot be re-opened under any circumstances. This option is recommended for players who have identified a serious gambling problem and want a permanent barrier to accessing the platform. To request permanent self-exclusion, email [email protected] with the subject line "Permanent Self-Exclusion Request". Our team will process your request within 24 hours and confirm exclusion by reply email.

How to Self-Exclude: Log in to your sb66 account and navigate to Settings → Responsible Gaming → Self-Exclusion, or email [email protected] with your request. Our support team is available 24/7 to process exclusion requests immediately. You do not need to provide a reason.

5 Deposit & Loss Limits

Financial limits are one of the most practical responsible gaming tools, and sb66 makes them easy to set and adjust at any time. Deposit and loss limits apply across all payment methods accepted on the platform, including bKash, Nagad, Rocket, and Upay, as well as any bank transfer methods.

5.1 Deposit Limits

A deposit limit caps the total amount you can transfer into your sb66 account over a defined period. You can set limits at three intervals:

Daily deposit limit: Maximum total deposits within any rolling 24-hour period (e.g., ৳500, ৳1,000, ৳2,000, or a custom amount).
Weekly deposit limit: Maximum total deposits within any rolling 7-day period.
Monthly deposit limit: Maximum total deposits within any rolling 30-day period.

When you reach your deposit limit for the active period, further deposit attempts will be declined automatically until the period resets. You will receive a notification each time a deposit limit threshold is reached.

5.2 Loss Limits

A loss limit defines the maximum net loss you are prepared to accept within a set time window. Once your net losses (total bets minus total winnings) reach the defined limit for the period, your ability to place further bets is paused until the period resets. Loss limits can be set on the same daily, weekly, or monthly basis as deposit limits.

5.3 Adjusting Limits

You can lower your deposit or loss limit at any time and the reduction takes effect immediately. This ensures that if you decide mid-session that you need to tighten your controls, there is no delay. Increasing a limit, however, requires a mandatory 24-hour waiting period after the increase request is submitted. This cooling-off period is intentional — it provides time to reflect before a higher limit becomes active, reducing impulsive decisions made during a losing session.

Our Recommendation: Set your deposit limit to an amount you are entirely comfortable losing — because in gambling, losing is always a possibility. A good starting point is to treat your monthly gambling budget the same way you would a cinema or dining-out budget: enjoyable, fixed in advance, and not funded by borrowing.

6 Support & Help Resources

If you are concerned about your own gambling or the gambling behaviour of someone close to you, sb66 strongly encourages you to reach out for support. Speaking to someone is often the most important first step. Our support team is available 24/7 and will handle all responsible gaming enquiries with complete confidentiality and without judgement.

6.1 sb66 Player Support

You can contact the sb66 responsible gaming support team through any of the following channels. All contacts are for informational and account management purposes only — email and phone details are provided as plain text and are not clickable links.

Email: [email protected] — use the subject line "Responsible Gaming Support".
Live Chat: Available 24/7 directly within the sb66 platform after logging into your account.
WhatsApp: +880 1XXX-XXXXXX — available around the clock (BST, UTC+6).

6.2 Professional Counselling

For players in Bangladesh who need to speak with a trained professional outside of the sb66 platform, we recommend seeking support through qualified mental health practitioners or community counselling services available in Dhaka, Chittagong, Sylhet, Khulna, and other major cities. Many hospitals and community health centres in Bangladesh offer confidential counselling services for behavioural health concerns, including problem gambling.

6.3 Talking to Someone You Trust

Sometimes the most effective support comes from a trusted person in your personal life — a family member, a close friend, or a community leader. sb66 encourages any player who is struggling to open a conversation with someone they trust. Admitting that gambling has become difficult is not a weakness — it is the first and most important step toward taking back control.

You Are Not Alone: Problem gambling affects people from every background and income level. Reaching out for help — whether to sb66 support, a counsellor, or a trusted person in your life — is a sign of strength. Our team will always respond with respect and discretion.

7 Protecting Minors

sb66 is deeply committed to preventing access to gambling services by anyone under the age of 18. While our age verification procedures are robust, we recognise that parents and guardians in Bangladesh play an equally important role in ensuring that children cannot access online gambling platforms through shared devices or unsupervised internet sessions.

7.1 Advice for Parents and Guardians

If you share a computer, tablet, or mobile device with a minor, we strongly recommend the following precautions:

Always log out of your sb66 account fully after each session — do not rely on browser autofill or saved passwords.
Do not store your sb66 login credentials in a place accessible to children, such as a written note near the device or an unlocked password manager.
Use device-level parental control software to restrict access to online gambling websites. Many internet service providers in Bangladesh offer family filter options at the router level.
Talk openly with children and teenagers about the nature of gambling — explain that it is an adult activity with real financial risk, not a game or a reliable way to earn money.
If you suspect that a minor has accessed your sb66 account, contact support immediately at [email protected] so that we can investigate and take appropriate action.

7.2 Parental Control Software

A number of free and paid parental control applications are available for Android and iOS devices as well as desktop operating systems. These tools can block access to gambling websites at the device or network level, providing an additional layer of protection beyond sb66's own age verification measures. We recommend researching options compatible with the devices used in your household.

Report Underage Access: If you have reason to believe that a minor has registered or is using an sb66 account, please report it immediately to [email protected]. We will investigate all such reports and take immediate action to close any underage account detected.

8 Our Commitment to Safe Play

Responsible gaming is not a legal checkbox for sb66 — it is a genuine operational commitment that shapes how we design the platform, how we train our support staff, and how we communicate with players. We believe that a sustainable, trustworthy gambling platform is one where players feel protected, informed, and in control at all times.

Our responsible gaming programme is reviewed and updated on a regular basis. We monitor player activity patterns to identify accounts that may be exhibiting signs of problem gambling, and our support team is trained to respond to responsible gaming concerns with sensitivity and practical assistance. Where our systems flag a player as potentially at risk, we may proactively reach out via their registered email or phone to offer information about the tools available to them — not to restrict their freedom, but to ensure they have the information they need to make an informed choice.

sb66 will never target or send promotional offers to players who have set self-exclusion, active time-outs, or who have contacted us regarding a gambling problem. Players in these categories are removed from all marketing lists immediately and permanently for the duration of their protection period.

We are proud to serve players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond — and we take our responsibility to those players seriously. Gambling should always be entertainment first. If it stops being fun, stop playing and reach out. We are here to help.

Why sb66 Puts Players First

Built-In Safety Features

Immediate Limit Reductions

Any request to lower your deposit or loss limit takes effect instantly — no waiting period, no friction. sb66 makes it as easy as possible to tighten your controls the moment you decide to.

Verified Age Checks

Every account goes through an age verification process before full access is granted. Players must confirm they are 18 or older and may be asked to submit identity documents at any point during their time on sb66.

Marketing Suppression

Players who self-exclude, activate a time-out, or raise a responsible gaming concern are immediately removed from all promotional communications — bonuses, match offers, and seasonal promotions included.

Behaviour Monitoring

sb66's platform monitors player activity patterns for indicators of problem gambling. Accounts flagged by these systems may receive a proactive welfare check from our responsible gaming team.

24/7 Dedicated Support

Our support team is trained specifically in responsible gaming and available around the clock. Whether you need to activate a tool, ask a question, or just talk through a concern, we are always reachable.

24-Hour Limit Increase Delay

When a player requests a higher deposit or loss limit, a mandatory 24-hour cooling-off period applies before the increase activates — a deliberate safeguard against impulsive decisions made mid-session.

Continue on sb66

Play Responsibly — Enjoy Every Session

If you have reviewed your limits and are confident in your approach to gambling, head back to the games. Whether you enjoy live cricket betting, slots, or table games, sb66 has something for every type of player — just remember to keep it fun.

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